This assignment consists of reading the following scenario and composing a paper regarding what managers must do to lead change and achieve their goals through planning and prioritization.
This Assignment will be used to assess the following Course Outcomes:
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AB140-3: Discuss the steps to manage change.
PC-2.1: Achieve goals through planning and prioritization.
You are owner and executive level manager of a food and beverage shop which has eight locations. Your strategic goal is to expand this business over the next 5 years. Your business has a great problem: An increase in the number of customers! However, employees have been consistently reporting that they are overwhelmed by the volume of customers. Additionally, your frontline and middle level managers have noticed that the number of reported errors in customer orders has increased. You have decided to adopt an electronic customer ordering system that will allow customers to input their own orders at touch-screen computer kiosks located within each store. Employees will focus on preparing each order as it appears on a screen in the food preparation area. This will address the issue of employees being overwhelmed by the increased pace of the workplace while also improving accuracy and speed in fulfilling customers’ orders.
You have decided to first communicate your decision to the eight location managers who report to you in an email communication. You are aware of how important it is to exhibit professionalism and business etiquette in constructing this email message to the managers. It is important for you to gain the support of the managers since they will have key roles in leading this change at the shop level. The main focus of this message is to describe the intended implementation and achieve your goals with planning and prioritization, following each of the eight steps in the process for leading change.
Following the eight steps to leading change (which start with establishing a sense of urgency and end with anchoring new approaches in the culture, as well as the other required reading from the text, compose an email communication (type it in a Word document). This email will be from you to the location managers describing what they must be aware of and do to manage this change in technology to automated customer service. After you have completed the email message to the location managers (in a Word document), address the following questions in the remainder of your paper:
Is email an effective channel to send this message? Why or why not? What are potential communication pitfalls in this scenario, and how can they be avoided?
In summary: In a Word document, compose an email message from you to the location managers (shop managers) explaining the steps necessary to manage this new technology change, and addressing the questions above concerning this communication channel and its potential pitfalls. Note: The main portion of your paper consists of the message about the change, written from the perspective of you to the managers and following the protocol laid out in the eight steps to leading change from your text. After you have composed the message to the managers, address the other parts of the assignment regarding the effectiveness of email as a channel to communicate this message and potential communication pitfalls in this scenario.
Minimum Submission Requirements:
- Your paper should be at least 2 full double-spaced pages in length, using size 12-point font in Word.
- Be sure your paper is well written in paragraph form, with correct spelling, grammar, and punctuation.
- Be sure to name your file according to the following file-naming convention: username_homework_unit#.doc.
- You may use external sources in addition to the required readings. Cite any external sources used.
- Your paper must be written in Standard English and demonstrate exceptional content, organization, style, grammar, and mechanics.
- Your paper should provide a clearly established and sustained viewpoint and purpose.
- Your writing should be well ordered, logical, and unified, as well as original and insightful.
Plagiarism is an act of academic dishonesty. It violates the university honor code, and the offense is subject to disciplinary action. You are expected to be the sole author of your work. Use of another person’s work or ideas must be accompanied by specific citations and references. Whether the action is intentional or not, it still constitutes plagiarism.
For more information on the plagiarism policy, refer to the current catalog.
Expressing Your Ideas for a Professional Audience
Select an article relevant to your field of study from one of the following professional websites. You may not use the same article you used in your Unit 2 or Unit 4 Assignment. Read the article and apply what you have learned about appropriate language and writing professional documents to complete the following Assignment:
Write a 1 to 1 and ½-page Executive Summary of the article you have chosen, organized into 3–4 paragraphs. You may write to a business audience either for the company you currently work for, or imagine that you are working as a consultant for a business or non-profit or charity organization and write to an appropriate audience within that organization. Summarize the main points of this article and explain how the information contained within the article is relevant to a specific issue or problem the company is currently facing. Make a recommendation for what your audience should do with this information. You may use information from sources other than the original article that you use as the basis for your Executive Summary, but if you use sources in your Executive Summary, you must give the sources credit using 6th edition APA format.
Utilize the following 5-minute video from the Writing Center to format the title page of your paper:
The actual Executive Summary itself, however, should follow appropriate memorandum formatting, explained in the following link:
Find out how your instructor will grade your Unit 9 Assignment by reviewing the
Review a sample student Assignment.
Submitting your Unit 9 Assignment:
Remember that you must use Microsoft Word for this and all projects submitted for this class. When you are ready to submit, select the unit dropbox. To view your graded work, come back to the Dropbox or go to the Gradebook after your instructor has evaluated it.